In recent years, with the promulgation of various standards, regulations, and policies, China's commercial vehicle market has become more standardized and the service system has been initially completed. Dispute disputes can basically be followed by laws and users can greatly improve their rights protection environment. In spite of this, we still need to clearly understand that the development of the industry still has the behaviors of counterfeiting and counterfeiting, poor quality of products, and services that are not passable, which endanger the interests of users. In the current market, commercial vehicle users will still encounter parts quality, vehicle assembly process and design defects, which may affect the normal use of the product, causing user production to stagnate and infringe on the legitimate rights and interests of users. Among these, the most infringing behaviors encountered by commercial vehicle users at the present stage are those of the National IV vehicle fraud in the market, that is, the merchants disguised as complying with the national IV emission standards by means of various means to deal with concealment are not in conformity with their own technical requirements.
With regard to these problems in the current commercial vehicle market, the state is paying more and more attention, and some laws and regulations have also been formulated to safeguard the interests of vehicle owners. At the same time, more efforts have been made to promote propaganda, and commercial vehicle owners have been guaranteed certain protection through the 3.15 fraud. However, these rights protection models are far from enough for the existing commercial vehicle quality problems. The following are some of the more effective ways of protecting the right of owners of commercial vehicles and the relevant legal provisions, which are worth referring to the owners.
First, publish car complaints on major social networking sites
The advantage of the website lies in a fixed and extensive user base, and various Internet products that match it, such as Weibo, WeChat, etc., whose influence and communication ability are considerable. The mature communication management and public relations system of automotive companies means that they are very sensitive to the information disseminated on the Internet. When they see the owner’s complaint on the website, they will promptly and actively request the owner’s complaint information to contact and deal with it. Especially in recent years, the 3.15 rights movement has become prevalent. Whether it is CCTV, local TV stations, or broadcasting stations, large and small websites have their own “rights protection†areas. Commercial vehicle owners can make full use of these media resources so that more people can see their own appeals.
According to past cases, the success rate of dealer complaints is much higher than that of auto makers. Once this type of case with very clear right and responsibility is exposed, car dealers not only face the influence of reputation, but may also face pressure from the company's after-sale management department. Therefore, when you encounter the issue of non-standard service of distributors, even if they are hundreds of thousands of small problems, they should actively safeguard their legitimate rights and interests.
Second, understand China's auto recall system
The “Defective Automobile Product Recall Management Regulations†(hereinafter referred to as “Regulationsâ€) was formally implemented since 2013, and commercial vehicles were first explicitly included in the recall scope. Article 2 of the Regulations stipulates: “This Ordinance shall apply to the recall and supervision of automobiles and automobile trailers (hereinafter collectively referred to as automotive products) produced and sold within the territory of the People's Republic of China.†This is a revolutionary victory for commercial vehicle owners. There is a legal basis for requiring manufacturers to recall. Shortly after the promulgation of this regulation, Foton Motors and Dongfeng Motor recalled tractors and commercial vehicles that had already been sold to the market.
This change in the legal system has prompted commercial vehicles to pay close attention to actual news in a timely manner and keep up with the legal developments. Once a product related to its own commercial vehicle type is recalled, it must contact the dealer or the merchant in a timely manner.
Third, maximize the organization of the same model owners, joint complaints
When the new car is found to have a general failure problem, owners of commercial vehicles should find the owner of the same model for the first time, or contact the dealer to see if they can contact the owner of the same model.
Car owners can unite to complain to the administrative department of industry and commerce or report the situation to the dealer. Normally, the effect of complaints from a car owner is far less than that of many car owners who have joined together to safeguard their rights. At present, more and more commercial vehicle owners have increased awareness of rights protection and formed some exchange meetings or alliances. The owners of commercial vehicles should find this type of organization in time so that they can join other owners in the event of quality problems.
Fourth, it involves a major legal and safety issues
The above three approaches are common ways that vehicle owners should pay attention to in time. However, once there are problems with only individual commercial vehicles and major safety and quality problems are involved, the owner of the vehicle should promptly consult a lawyer and maintain his legal rights through legal channels. .
Some users often contact dealers or vendors to solve problems when they encounter security quality problems, but sometimes the results are not ideal. In the news, owners often resort to tricks and violent solutions to vent their dissatisfaction. The author suggests that owners of commercial vehicles should be sensible when encountering such problems and contact lawyers in a timely manner in order to reflect the situation to the distributors, manufacturers, and relevant departments through fair and legal means.
It is difficult for consumers to maintain their rights in automobile consumption, but they should not give up their rights because of difficult roads. With the improvement of law and the development of society, there will inevitably be more and more attention given to the commercial vehicle user community. Commercial vehicle owners should keep in mind the above-mentioned rights protection methods and pay attention to relevant developments in order to safeguard their legitimate rights and interests in a timely manner.
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