"The two magic weapons for the domestic auto market to win are to push new cars and cut prices." For several years, this has always been the motto of domestic car companies. However, the phenomenon that the new car frequently leads to congenital deficiency has also begun to appear. The latest statistics released by China Automotive Quality Network recently showed that in the first quarter of this year, 10,362 effective complaints against consumers of automobile products were received, a year-on-year increase of over 70%, and the number of complaints reached the highest in the calendar year. Among them, the quality of new cars is more serious.
10,362 complaints in the first quarter
According to the data, the number of valid complaints from consumers about auto products in the first quarter reached 10,362, a year-on-year increase of 70.6%. It involves 123 car brands and 485 models.
Among the automobile complaints, 86% involved quality and safety issues. In addition to the abnormal noise of the engine and transmission, the engine oil leakage and the different configuration problems of the same paragraph have become new hot spots in the first quarter complaints. In addition, the problem of burning oil, body leakage and rear axle longitudinal arm fracture problems also concentrated, and the complaints of oil emulsification, which was concentrated in the same period last year, showed a significant decline.
The data shows that the US brand's complaints in the first quarter increased the most, reaching 87.7%, due to the fact that the tires were peeling and the different configurations of the same paragraph were highlighted. In addition, the number of complaints from Japanese and European brands has also increased significantly, increasing by 47.7% and 44.6% respectively.
More complaints about new cars in 3 months
The report also said that some new cars because of the quality of the car is not too hard, plus after-sales service is not in place, there are quality problems during the free maintenance period. According to statistics, the number of complaints about new vehicles within six months and problems during the warranty period is the highest.
The data shows that the number of complaints has increased in each time period in the first quarter of this year, and the number of complaints about vehicle failures during the six-month period has increased significantly. The increase in complaints over three months has reached 61.47%. The main complaints of independent brands are concentrated in the purchase of cars within 3 months; while the joint venture brands are mainly concentrated in 1 to 3 years, but the problems are also more serious within 1 month; the imported brands are mainly concentrated in more than 1 year.
It is understood that last year, domestically listed new cars and modified cars added more than one hundred models, a large part of which comes from European and American companies and Japanese and Korean companies, and more than 20 models are local products.
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