Tianyuan: product to achieve zero complaint rate

With the increasingly fierce competition in the commercial vehicle market and the increase in raw material costs, many domestic commercial vehicle companies are paying more and more attention to the creation of the core component system, gradually forming their own stable supplier team, and parts of major commercial vehicle manufacturers in China. The competitive landscape of the supporting system is also formed. On September 8, Gasgoo.com interviewed Chen Qingguo, assistant to general manager of Zhejiang Tianyuan Mechanical and Electrical Company. Zhejiang Tianyuan was founded in 1986 and has been supplying domestic and foreign commercial vehicle manufacturers for many years.

"At present, our main customers include China FAW Group, China National Heavy Duty Truck Group, China Shaanxi Auto, etc." "Our slogan is 'one good job, one good job, and the pursuit of better'" Chen Qingguo told reporters. In Tianyuan, Zhejiang, every employee has a rigorous work attitude. They regard product quality as their life and pursue the work environment of “not manufacturing, not letting go, not accepting” every bad product, and stand at the user's point of view, 0.1%. The unqualified product is 100% defective product. This kind of quality consciousness which is deeply planted in the heart is a reliable guarantee for the product quality of Zhejiang Tianyuan. In addition, the company currently has more than 500 well-equipped production equipment and advanced detection methods, which ensure that every product produced by Tianyuan is a boutique product.

"Not only to provide customers with high-quality products, but also to provide customers with professional services." Chen Qingguo said. Tianyuan strives to rely on scientific and technological forces, closely follows world-class standards, and constantly develops high-tech products. At the same time always adhere to the road of professional technical services, with quality services to meet the needs of customers.

At the same time, Tianyuan products are exported to many countries in Europe and America. Chen Qingguo said: "The smooth production process is the greatest guarantee for Tianyuan's efficiency. We take efficiency as the center, technology as the lead, focus on technological transformation, continue to innovate, improve the level of equipment, and participate in the international market at a higher and newer pace. Division of labor and competition."

The global operating experience also makes Tianyuan very successful in the domestic market. Tianyuan, as a major supplier of commercial vehicle parts in China, has established a long-term and stable cooperative relationship with its own customers. In 2010, Tianyuan’s domestic sales reached 250 million yuan, and this year's target is 300 million yuan. So far, over 60% of the target plan has been completed.

Heiner rivers and rivers, people do their best. All the achievements made by Tianyuan today are inseparable from the company’s first-class workforce. Chen Qingguo told reporters: “The growth of employees is equally important to the development of the company. The two complement each other. Continuous human resources are the driving force for the development of the company.” Tianyuan attaches great importance to the training of employees and attaches importance to the improvement of the quality of employees. The work environment, give full play to everyone's intelligence, so that all employees have a strong sense of belonging, pride and responsibility.

In thinking about the future of the company, Chen Qingguo's answer is simple and simple, and he hopes to continuously improve the quality of the products. Tianyuan has always been recognized by its customers and will continue to maintain it in the future, and it will always achieve a zero complaint rate.