Giving customers high-quality after-sales service has always been the goal that brand manufacturers and excellent companies are striving to do. The LED industry is no exception. Consumers not only want to enjoy high-quality, high-efficiency, energy-saving LED products, but also expect to receive intimate, meticulous and perfect after-sales service from LED manufacturers. For enterprises, in addition to brand power and product strength, after-sales service is also a key measure in the decision-making process of consumers. Therefore, as the leading company in the domestic LED industry, Shanghai Sansi is skilled in designing and manufacturing LED display and LED lighting fixtures for R&D and production, and will provide quality after-sales service as an extension of product quality and strive to bring to consumers. The best user experience, to build LED industry after-sales service benchmark. Shanghai Sansi is the earliest high-tech enterprise engaged in the R&D and production of LED application products. Since its establishment in 1993, the company has been committed to bringing the highest quality products to its customers, while at the same time, improving after-sales service and improving customer satisfaction as another Long-term strategic goals. All along, Sansi has continuously summarized and gradually explored an effective management method and effective after-sales service measures in the after-sales service field, striving to make every customer get the high quality service they expect. What are the outstanding features of Sansi's after-sales service? 1. Efficient, fast and efficient service requires a sound management system. After years of exploration, Think has formed a scientific management method and developed an efficient management system. Whenever the service hotline center receives the call for customer debugging, maintenance and repair, the customer service will quickly enter the information into the national network of the three-way mobile service management system (hereinafter referred to as the system), and then through the system's maintenance personnel intelligent positioning function, query And notify the maintenance personnel who are closest to the customer's repair site, but let the maintenance personnel get in touch with the customer immediately, rush to the scene to deal with the problem in time, and promptly and timely solve the problem for the user in the shortest time. At the same time, the customer service will record the processing information of the maintenance personnel in the system. Finally, the customer will call back to the customer to collect the complete service. Then, through standardization and humanized management, different customers and different needs will be classified and processed. Improve customer satisfaction. With the help of modern communication network and technology, high-end Shanghai Sansi can realize remote 24-hour monitoring of LED display or LED lights of networked terminal products across regions and provinces through its own cluster intelligent control system. Including the communication status of the terminal product, device connection status (online/offline), network power switch, industrial computer power supply status, screen switch status, screen brightness, temperature, etc. It can find problems and solve problems in the first time that customers have not noticed, greatly improving management efficiency and saving more labor costs. It is unique among LED lighting and LED display manufacturers. High quality In order to let customers experience first-class after-sales service, Shanghai Sansi first grasps the training of the after-sales service team. Each after-sales personnel will undergo strict job training, including product introduction, technical training, safety education, service specifications, communication skills and so on. After-sales service personnel distributed throughout the country strictly demand themselves, always remember that their words and deeds represent the company's image, in the work for the users to think, anxious users anxious, get the user's compliments. In May of this year, Wujiang Culture Media Investment Development Co., Ltd. sent a thank-you letter to the Wujiang Meizhen Village Information Communication LED Display Construction Project in cooperation with Sansi. The letter was dedicated to the exquisite technology, dedication and perfect after-sales service. Great appreciation. The three employees of Sansi Engineering Maintenance Department are on call, overtime and overtime, and they also praise the serious and responsible attitude of the work. They also put forward a very targeted for the customer while doing the fault repair record. Suggestions, and screenshots and text descriptions of each screen installation location, classified and archived, provide great convenience for the customer's future maintenance, this nuanced service left a very deep impression on the customer. In fact, all of these are just the most basic requirements that must be addressed by all after-sales personnel. Along with the continuous development of the company, Sansi's professional after-sales service team has now expanded to more than 100 people, and has 8 permanent offices in Beijing, Chengdu, Guangzhou, Ningbo, Shenzhen, Shenyang, Wuhan and Xi'an. The project has their hard work and busy work. Shanghai Sansi's excellent after-sales service not only won the praise of users, but also won the honorary title of Shanghai Team Leading Special Team by Shanghai General Association. Giving users quality after-sales service has always been a three-way effort, because the three thoughts know: after-sales service also represents the overall image and overall quality of a company. Good service can not only get the recognition and support of customers, but also form a good reputation and spread the good foundation and thrust for the further expansion of the product, so as to win more customer base and establish excellent image for the brand. Create value for the company. In the future, Shanghai Sansi will continue to adhere to the business philosophy of “Credit First, Quality First, Customer First, Service Firstâ€, and be more professional, more perfect, and more humane to do after-sales service, continuously improve service quality, always the most Quality service is provided to users, and strive to become a world-class after-sales service team.
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