Wilhelmsen Ships Service (WSS) believes that it is a waste of time, money and effort for ship operators to provide fueling services from a large number of fuel suppliers. Fuel quality and service standards cannot be guaranteed. The shipping industry is highly restricted by profits and costs. WSS believes that the practice of refueling a large number of fuel suppliers is not good for enterprises.
     WSS, the world's leading provider of marine products and services, is now introducing new fueling options to the global market based on its global fuel service agreement. Because WSS global agents are in a leading position in serving customers, they can provide shipping companies with comfortable, uniform quality services and efficient communication to minimize the fuel management of ship owners or operators. Service items are clear, prices are predictable, and no additional hidden costs are incurred.
     WSS estimates that there are more than 80,000 applications for pure refueling in Hong Kong each year. Although these are relatively simple tasks, they involve a lot of tedious management work and quality considerations, said Daniel Wikstroem, WSS Ship Agency Business Manager.
     He said that "a simple refueling application is a headache for ship operators because they are accustomed to high-quality, efficient and performance-driven daily management.
     “A typical refueling application requires 40 communications between the parties involved, including port agents, refueling brokers and oil and gas surveyors, involving two separate financial transactions, and excessive administrative work to review Account expenditure. Based on each port, the supply chain is complex at the global level, and low labor efficiency can lead to serious unpredictability. As we all know, time is money."
     Wikstroem added that these “retail†suppliers also differ between ports.
     “The shipping company relies on the refueling broker, or the purchasing department, to choose the right fuel supplier, but what kind of fueling information can the shipping company get? Refueling time? Reliability? Is it punctual? Is it convenient to use? These factors determine The whole process of refueling is smooth and seamless, but it is time-consuming and costly. So it’s a dark place that is easy to waste time and money.
     Based on this, WSS launched its "one-stop" service to ship operators around the world. In 2015, the Norwegian headquarters handled more than 4,000 pure refueling applications in 150 ports around the world, reducing the delay in refueling time and maximizing corporate value and operating performance to provide high quality services.
     The refueling application processing procedure is globally unified, ensuring that every refueling application can run smoothly. The main methods are: various procedures are advanced to ship and refueling vessels (ship type shipyards) to arrive at the ISPS requirements 24 hours prior to arrival; fuel supplier, port authority, The pilot's latest estimated arrival time; the oil surveyor's passenger ship is on standby, which ensures that the refueling work is in order.
     Wikstroem said that if you switch to WSS to provide refueling services, take the example of applying for about 100 regular customers per year, due to reduced bank transactions and paperless signing. Will save more than $20,000 per year,
     In addition, WSS has access to and retention of detailed fueling record information from suppliers and customers for its global operations, giving customers a deep understanding of all major fueling port refueling operations.
     He said: "We are completely independent, and our professional level eliminates the uncertainty of any fuel supplier, so the whole process is rapid and improves efficiency.
     For this, Wikstroem talks about the advantages of WSS – more than 32,000 single refueling applications a year are handled by internal professionals. He explained that we assign each customer a refueling related agent. He is responsible for all fueling related communications, arrangements and appointments and manages all account payments and settlements.
     He said: "Those scattered, in accordance with the order of the port and the order of application of the refueling order, plus many separate payments, hundreds of e-mails and hours of phone calls have made them tireless, happy to be such a day Has become a thing of the past"
     “In addition, these customers receive the most advanced technical support, customers can check appointments online at any time, document processing is paperless, can meet informal documents, new documents and final transaction documents. All processes are optimized for simplicity and efficiencyâ€
     This also includes payments at pre-agreed prices, with no management fees and service fees. You can also learn about global fueling activities.
     Wikstroem concludes: “We want to provide the industry with better quality fueling options. It is transparent and dependable, focusing on service quality and efficiency, avoiding all uncertainties. Global ship operators focus on efficient operations and effective cost management – ​​refueling It is definitely a very important central link."
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